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Several Starling Communities Receive Prestigious Customer Experience Award

We are thrilled to announce that several Starling communities have received a 2024 Customer Experience Award from Pinnacle Quality Insight. This recognizes Starling’s outstanding performance in customer experience and solidifies our position in the top echelon of care providers nationwide.

The following Starling communities received this prestigious recognition

“We’re excited to congratulate Starling for their well-deserved achievement in earning a Customer Experience Award,” says Bud Meadows, HCP’s CEO. “It’s wonderful to see the hard work that Starling is putting in to provide high-quality care—their effort isn’t going unnoticed. This award allows them to provide proof of quality to potential new clients and caregivers.”

Qualifying for the Pinnacle Customer Experience Award signifies that Starling has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to residents and their families.

“We are proud of this achievement and know it wouldn’t be possible without our tremendous residents and staff members. We pride ourselves on providing top-notch service,” said Starling COO Megan Kennedy. “At Starling, we are committed to exceeding your expectations and maximizing your comfort and vitality.”

Throughout the year 2023, Starling engaged residents and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. Starling used this feedback to drive continuous improvement in their care.

To find out more about Starling’s commitment to excellence, visit

About Pinnacle Quality Insight

Pinnacle Quality Insight, acquired by HCP in 2023, is a customer satisfaction measurement firm with an extensive 26-year history in senior care and senior living, conducts over 150,000 phone surveys annually. Working with more than 2,500 care providers across all 50 US states, Canada, and Puerto Rico, Pinnacle is a trusted authority in recognizing excellence. For more information, visit