The Grove at Canopy, a Starling-operated community, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2021 Customer Experience Award!!
Crystal Curvey, Executive Director of The Grove at Canopy, describes receiving the award as an honor:
“This was very exciting news to receive! Everyone here at The Grove at Canopy has worked extremely hard, and it's exciting to receive recognition for it. Receiving any award, especially in Customer Service, really makes everything worth it. Knowing that our Residents and their families are happy is our No. 1 priority, and it's a great feeling knowing that we have accomplished that.”
Throughout its history of serving the community, The Grove at Canopy has always placed a strong emphasis on ensuring that the individual needs of every resident are met.
Over the course of 2020, a sampling of The Grove at Canopy’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate The Grove at Canopy in specific categories.
Every month, The Grove at Canopy has gathered its real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award, The Grove at Canopy has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.
“We have overcome all hardships within the past year and have thrived in keeping our Residents engaged. Being able to say we are in the top 15% in the nation is surreal, but everyone here has earned that award. The Grove at Canopy team always exceeds my expectations in the way they care for the Residents, the passion they have, and the positivity they spread. Without those things, this past year would have been difficult. This is a great motivation to continue going above and beyond and for the staff to know that their hard work is appreciated.”
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.