Starling at Nocatee’s Memory Care Program Coordinator Receives National Council of Certified Dementia Practitioners Certification
Love, Compassion, and Patience Characterize Jocelyn Hurtienne.
Here at Starling at Nocatee, we make it our goal to not only meet the expectations of our residents and their loved ones, but instead to exceed them — every day and in every way. That’s just the spirit we look for in our team members, like Memory Care Program Coordinator, Jocelyn Hurtienne.
Jocelyn recently received the National Council of Certified Dementia Practitioners (NCCDP) certification, a top-notch professional organization with the motto: “Don’t just meet the minimum state regulations regarding education… exceed them!”
Just like NCCDP and Starling, Jocelyn gives it her all to exceed expectations daily, and our residents love having her around. To learn more about Jocelyn, keep reading!
Tell us more about your new CDP (Certified Dementia Practitioner) Credentialing! What was the process like? What does it mean for you and Starling?
What I love most is NCCDP’s (National Council of Certified Dementia Practitioners) moto: “Don’t just meet the minimum state regulations regarding education…exceed them!” When Megan Kennedy, Starling’s Executive Director, asked if I would like to participate in the upcoming training seminar for NCCDP, I said “yes” before I knew that a certification would follow. Above all else in the health field, I value education, knowledge, and collaboration. All three are crucial components to the quality of any service I and Starling can offer. Therefore, they are what’s important, and it means the world to me to be able to offer a better service to the residents I interact with on a daily basis.
One of the things I appreciated most throughout the process is Megan and Starling’s willingness to invest in me and make the process as easy as possible. Megan coordinated a date and time for me to attend the seven-hour seminar. There, I received all the information I needed to be successful. For that, I would like to say, thank you!!
What does a day in the life look like for you?
Every day is different, just as every resident is unique. We work very hard to implement personalized plans around around the needs of each resident. We believe this individualized approach provides the best environment for our residents to thrive.
What’s your favorite thing about working at Starling at Nocatee?
My favorite thing about working at Starling at Nocatee are the personal relationships I’ve built with our residents, which lets me know I’m having a positive impact on their quality of life. I truly feel that this is a natural role for me. Seeing the difference it makes and hearing some of the residents’ sweet comments never ceases to brighten my day.
What’s your favorite thing about working with seniors?
I have always considered myself an old soul. I appreciate the simple things in life — one-on-one interactions, reading books, staying active, etc. I enjoy the fact that keeping life simple (I still have a flip phone!) has not trained my brain to need instant satisfaction, and while I’m an efficient person, my ability to remain grounded makes it easier to know it’s not the end of the world if things don’t go my way. In my experience, seniors value and appreciate those same things, and they don’t need life’s distractions to feel satisfied — they appreciate what is right in front of them and value genuine connection.
What’s your background prior to joining the team at Starling?
In addition to being a Certified Dementia Practitioner, I am also a Certified Personal Trainer and Health Coach. Prior to joining Starling, I worked as a Lifestyle Coach for the YMCA’s Diabetes Prevention Program. I worked with at-risk individuals of all ages to help them adopt a healthier lifestyle and prevent the onset of Type II Diabetes. The senior population, again, was my favorite group to work with.
Why did you decide to have a career in senior living?
I did not necessarily decide to have a career in senior living — it chose me. Much of my background has been in the health and wellness field, combining physical and mental health to promote functional movement and healthy living to prevent disease. As stated before, my most enjoyable work has always been with the senior population. When I was offered a new role in which I would be able to make an impact on the quality of life for seniors in my community, I did not hesitate to say YES! I knew that in order for me to live life to the fullest, I needed to do something that encourages others to live a fulfilled life. I enjoy making a difference and seeing it in the residents I work with every day. There is a genuine connection that both our residents and I benefit from.
What’s your favorite thing to do with residents? What are some of their favorite activities?
When hosting activities for residents, my favorite thing is to see the them living in the moment with a smile on their face. One of my dearest moments with the residents at Starling happened when we were reading a book as a group. The page we were on had a frog in a tuxedo, singing into a microphone. As I read the page out loud, the frog presented itself in a singing manner, prompting me to do my best opera impression. The group of residents laughed, but what happened next was so unexpected — before I knew it, one resident started singing their best opera impression, and then another, and another, and it created a wave of opera-singing residents. I remember laughing so hard and not wanting the moment to end. I think I speak for myself and the residents when I say, it does not matter what activity it is that we are doing, rather, it is the people we are doing it with that matters the most.
If you weren’t working in senior living, what would you be doing? Or as a kid, what did you want to be when you grew up?
Growing up, I wanted to be an actress. Fun fact: my extracurricular activity in high school was drama. However, ironically enough, I was the only person in drama class that had stage fright. Can you imagine? I still have stage fright, but when I am in a comfortable environment, the animated side of me really shines.
As an adult, I have experienced a little bit of many different areas in the health field. As a helping professional, I feel that as long as I am doing work that is impactful and continues to improve individual quality of life, I will be happy and fulfilled.
Anything to add?
This entire experience has been enjoyable. It has made me a better person personally and professionally; I do not take any of it for granted.
If you’re ready to learn more about the personalized lifestyles and superior experiences offered only at Starling at Nocatee, please give us a call at 904.596.0880, or stop by Starling at Nocatee at 999 Crosswater Pkwy., Ponte Vedra, FL 32081.